In most cases, our player will attempt to use Windows Media Player. If that's not available on your computer, the player will then try to play the clip using Flash Video.
If you can't watch the video clips:
Compatibility
issue with Windows Media Player 11
If the "LOADING" graphic appears in the player for a
long period of time and no video plays, please try the following:
1. Open Windows Media Player from the desktop.
2. Click the "Tools" menu and select "Options..."
3. Click the "Security" tab and make sure there is a check mark next to "Run
script commands when present."
4. Click OK and exit Windows Media Player.
5. Close and restart your internet browsing program.
Problems with a
black or green screen?
CLICK HERE for troubleshooting options
u Test your Flash Player Installation
u Troubleshoot Flash Player for Internet Explorer
u Try upgrading your Flash Player
u Before installing a new Flash Player, be certain to uninstall all previous versions
u Since we use the same type of streaming, you can try these tips from YouTube
u You can also try these tips from Microsoft for the Windows Media Player
u If you are having trouble
installing the Flash Player:
v
Windows Flash Installation Help
v
Macintosh Flash Installation Help
u If, after updating, you still get prompted to update, or the previous version is still installed, be sure to restart your machine and test again
u If you have installed the Flash
Player but still don't see the Flash video clips:
v Pop-up blockers may be
in the way -
click here
v IE settings on a Mac -
go to Explorer > Preferences, then Browser Display > Web Content, and make sure
that the "Enable Plug-ins" option is selected
v Some Internet
Utilities, such as Norton Internet Utilities, perform functions similar to a
firewall and may restrict viewing of ActiveX controls. You need to ensure that
your firewall or utility settings are set to allow ActiveX controls or you will
not be able to view Flash movies in Internet Explorer